Mar 19, 2020Full time
Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers. Responsibilities: Provides excellent customer service assistance to casino clients via chat, phone and email. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Able to handle stressful situations Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern. Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00) Able to work as part of a team Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA) Communicates with management about errors with system/website issues. Validating customer documentation Performs other duties as assigned. Will be directly reporting to the Team Leader. Professional requirements: Native Japanese speaker; Professional use of the English language; Great communication skills, flexible and reliable; Good computer skills and multitasking abilities.