We are looking to hire experienced and ambitious German Speaking Customer Support Advisors
Exciting new positions have presented themselves within our very successful Player Support department. If you are a people-person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss!
The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you!
You will be part of a team of young and driven individuals like yourself – that make up the Enteractive family. We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta.
The main responsibilities include but are not limited to:
We would like you to have/be:
You also possess the following qualities:
For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services.
We are prepared to offer an attractive salary, extensive personal development and amazing benefits!
You will also be part of a very successful and rapidly growing organisation with ties to some of the biggest names in the iGaming business.
This is not your normal support role, we ask a lot of our people – but in return we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products.
Since the birth of the industry, operators have invested primarily in player acquisition. Our data shows that it costs 5x more to acquire new players than to retain existing ones. It also costs 16x more to bring new players to the same profitability levels as existing players. We predicted that the iGaming market would become increasingly saturated and more competitive. For operators to maintain profitable growth, something had to change.
In 2008, Enteractive was founded with the mission to help iGaming operators reactivate churned players and get them back in the game. We decided to develop and perfect a methodology to re-engage with inactive players, reactivate them and keep them loyal to the operator over time. Thus, generating significant organic re-growth and bottom line profits, whilst at the same time maintaining responsible gaming commitments.
Our core focus is to reactivate players that are not responding to standard CRM reactivation tools and techniques. Our Reactivation Agents are native speaking professionals going through extensive training on the Enteractive methodology in order to conduct the very best personal call.
As many as 30% of players feel they are not treated as valued customers so they decide to go elsewhere. There is no better way to provide a truly personalized service than a personal call from their gaming brand. We apply revenue share and therefore only share in the upside of the players that are reactivated, with zero risks for our operator partners.