Chinese Mandarin Customer Service Agents - London

€22,000 - €26,000 yearly
  • Rockayoyo
  • London
  • Mar 22, 2020
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Job Description

Our client is an iGaming company based in North London, offering localised customer service agent positions. 

Overview:

The purpose of the role is to hold responsibility for projecting a professional company image through excellent customer service both by phone, email and chat communications. Ensures ultimate customer satisfaction through displaying a friendly, courteous, knowledgeable and professional attitude both in words, writing and in action. It is a bonus to have gambling experience and full training will be given.

Requirements:

  • Speak, type and write in Simplified Chinese language
  • Permit to work in UK
  • Understand English

Duties and Key Accountabilities

  • Guides/directs unparalleled customer service experience and preserves the image of the company as being the first line of communication across customer relations.
  • Handles and attends customer calls (inbound and outbound) via emails, online chatting tools and phones.
  • Provides efficient commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversion brand turn-over.
  • Accomplishes targets in terms of handling time, wrap up time, average speed of answer and other requirements.
  • Provides quality and accurate service and escalates issues to appropriate authority.
  • Documents all communication provided for the customer for future reference and smooth turnovers.
  • Provides answer and solution to the customer's concerns in a professional manner.
  • Demonstrates proficiency and extensive knowledge in language or grammar, products and system tools.
  • Strictly follows internal department procedures and complies to company-wide policies (Company Policies) and abides with the shifting schedules laid upon.
  • Gathers shift and daily date, makes report and keeps record logs/correspondences. Performs other functions as may be assigned from time to time.