Software Support Engineer

  • Allan & Click Recruiting
  • Malta
  • Apr 10, 2020
Full time IT Support/Engineer Jobs Information Technology Jobs Software Engineer Jobs

Job Description


The Software Support Engineer will be required to carry out the following duties:

Support the products

  • Support customers and resellers worldwide via telephone and the Support System
  • Remotely connect to customers’ installations to troubleshoot their issues
  • Review product’s log files to gain further knowledge of problems encountered by customers
  • Escalate unresolved support tickets to tier 2 support
  • Periodically test and report any problems discovered in the products
  • Assist the sales team, resellers and distributors with technical queries
  • Prepare and deliver online technical demonstrations of the products
  • Might be required to assist and attend conference and meetings abroad.

Produce Technical Content

  • Produce technical write-ups about topics related to the products
  • Research and keep up to date with new web and network security vulnerabilities
  • Suggest new technical content when needed, such as blog posts and articles
  • Produce technical videos which would be made available on YouTube.

The successful candidate will possess:

  • Knowledge about general IT security
  • Experience with Linux, web servers and web technologies
  • A good command of verbal and written English
  • Holds an IT degree or work experience to compensate.