After-sales Consultant

  • NichollsMoisa
  • Malta
  • Mar 25, 2020
Full time IT Support/Engineer Jobs Information Technology Jobs

Job Description

Nicholls Moisa is working with an international software solution company based in Malta to expand their operations. The client is looking to welcome to its team an aftersales consultant.

 

 As the aftersales consultant you will responsible for the following:

  • Provide client support in a timely manner via phone, remotely or onsite
  • Ensure quality standards are adhered to.
  • Act as a main contact with the client and ensure client satisfaction always.
  • Handle telephone support and escalate calls when deemed necessary and appropriate.
  • Handle assigned tickets and handle client/user or internal documentation.
  • Design and generate/amend new or existing reports.
  • Handle software implementation phases or part of including:
    • Installation;
    • Set-up;
    • User training;
    • Testing;
    • Data conversion;
    • Go Live and Hand holding.
  • Updating database records with status of tickets.
  • Contribute to knowledge sharing amongst other team members.
  • Problem solving and present findings to release management and development teams;
  • Troubleshoot client issues and provide short and long-term solutions.
  • Liaise with release management and carry out testing and client upgrades as required.
  • Communicate any client feedback to team leader and management.
  • Contribute to internal process improvement initiatives.
  • Handle the inputting of timesheets within 24 hours of working on a job or a task.
  • Ensure day to day processes follow ISO procedures as set in the QMS Manual.

Requirements:

  • Have a degree related to I.T.
  • Have 2 years’ experience in a similar position
  • Be customer focused
  • Detailed oriented
  • Have basic knowledge on business processes; accounting fundamentals; Querying SQL databases and report writing.
  • Must have own transportation

The client prides themselves in offering career paths not only a job, they invest in training their employees in achieving new heights and top-quality standards. They will also provide fuel allowance and mobile allowance. Combined with the above they offer a competitive salary depending on experience and travel opportunities.