Dutch speaking Customer Service Host

A global e-commerce leader in technology, online marketing and customer relationship management, is looking for fluent Dutch speakers to join their dynamic, fast-paced team Johannesburg, South Africa. As a member of the Customer Services team, you will be required to provide a professional world class service to the needs of the organization’s global customers.

Key job requirements for this Dutch speaking Customer Service Host in Johannesburg, South Africa  :

• Dutch as a first language and fluency in written and spoken English is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred
• Strong written and verbal communication skills
• Ability to learn new technology/systems/applications quickly
• Excellent Customer Relationship Management skills

Key job responsibilities for this Dutch speaking Customer Service Host in Johannesburg, South Africa :

• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building and management as well as cross selling of products and services
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to existing customers
• Offering translation services to the organisation
• Performing extra tasks given by managers as required

If you meet the above job requirements for this Dutch speaking Customer Services Host in Johannesburg, South Africa send your CV through to kr.cv@initiateinternational.com . If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist