Spanish Customer Support Advisor

We are William Hill Bulgaria…

…support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry – William Hill. We provide gaming and betting services across multiple channels: online, on the high street, on the phone and on the move.
William Hill Bulgaria provides online and offline technical support to multinational clients abroad enjoying different products of the gaming industry.

We are looking for you- SPANISH CUSTOMER SUPPORT ADVISOR with or without experience to:

• Communicate with customers using chat, email and phone
• Provide online assistance for products, websites, software, etc.
• Answer customer queries in timely and professional manner
• Collaborate closely with other team members and colleagues in the office
• Take part in additional activities you would find interesting for you
• Guide customers into finding the best solution for them

You possess:

• Fluent written & spoken Spanish language
• Good English language skills
• Computer knowledge such as MS Office, Internet & fast typing skills
• Friendly and communicative approach
• Desire to collaborate in a team
• Self-driven character
• Customer orientation
• Patience
• Ability to easily deal with challenging situations

Choose us because of:

• Top-notch salary
• Monthly performance bonuses
• Additional health insurance;
• Food checks
• Half price sport cards
• Additional paid leave
• Working hours, organized in shifts
• Taxi vouchers
• Career advance & learning opportunities
• in a positive and stimulating environment
• Game room (play station, foosball & pool table)
• Free snacks and beverages in the office
• Party, party, party…
• Health & Wellbeing initiatives
• Internal Refer-a-friend bonus program