Operations Manager

  • Initiate International
  • Porto, Portugal
  • Mar 23, 2020
Full time Management Jobs Operations Jobs

Job Description

A leading, established, multi-brand operator has an exciting job opportunity for an Operations Manager to join their team in Porto, Portugal. The Operations Manager will set up, manage and lead a team with a focus on growing the service and operations functions of the company.

Your key job responsibilities as the Operations Manager in Porto, Portugal will include:

  • Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
  • Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities
  • Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner
  • Ensuring customers enquiries are handled in accordance with the company high service standards
  • Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity
  • Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements
  • Monitor the Operation functional KPIs, analyze daily the service delivered to customers and provide periodic reporting to the respective higher management stakeholders
  • Collaborate and work closely with other Internal Departments within the organization

Requirements for this Operations Manager job in Porto, Portugal:

  • Minimum 3-5 years of Operation/Customer Service Management experience in eCommerce/ iGaming sectors. High advantage for iGaming experience
  • Understanding of customer relationship management theory and practice
  • Excellent communication skills, written and verbal English and Spanish (Mandatory), highly organised and methodical, with excellent attention to details
  • Excellent organizational, management and individual productivity skills
  • Ability to function as a self-starter with an emphasis on getting things done
  • Must be able to work under pressure in fast paced environment
  • Ability to problem solve and adapt to changing business requirements
  • Experience in recruitment and training
  • Strong interpersonal skills with the ability to build relationships across Departments and remote offices
  • Devoted person that inspires to excel and achieve all goals and objectives
  • Extensive knowledge of MS Office tools and past experience with various CRM Tools

If you meet the above requirements for this Operations Manager job in Porto, Portugal, we would like to hear from you! Please send your CV through to hr@initiateinternational.co.za. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist