German Customer Support Agent

€16,000 yearly
  • Atrium HR Consulting
  • Sliema, Malta
  • Mar 29, 2020
Full time Admin-Clerical Jobs Country Manager Jobs Customer Service Jobs iGaming Jobs

Job Description

German Customer Support Agent

A global i-Gaming company in Sliema, Malta, is searching for a German Customer Support Agent.

The company is a leading provider in i-Gaming solutions for operators and white labels around the world.

They are continuously expanding their multinational team and now require a Customer Support professional to assist with their operations.

 

Role Profile

Role Title: German Customer Support Agent
Location: Malta

Responsibilities
• Delivering a high level of service ensuring player satisfaction and handling of all general inquiries.
• Create added value by identifying and maximizing sales opportunities.
• Natural communicator through Email, Online Chats & Telephone.
• Providing customer satisfaction in a fast-paced environment.
• Taking on board feedback, learning and constantly enhancing your skills.
• Turning registered players into loyal members of the gaming community using an effective selling approach.
• Working independently and being trusted to make decisions to improve player satisfaction and team results.

Qualifications
• Excellent German language skills, both written and spoken. (and strong English too)
• You have experience and a passion for dealing with customers.
• You are an excellent multi-tasker.
• You can master new skills quickly.
• A positive attitude.
• A strong communicator as well as an instinctive solution provider.