German Customer Support Agent
A global i-Gaming company in Sliema, Malta, is searching for a German Customer Support Agent.
The company is a leading provider in i-Gaming solutions for operators and white labels around the world.
They are continuously expanding their multinational team and now require a Customer Support professional to assist with their operations.
Role Title: German Customer Support Agent
• Delivering a high level of service ensuring player satisfaction and handling of all general inquiries.
• Create added value by identifying and maximizing sales opportunities.
• Natural communicator through Email, Online Chats & Telephone.
• Providing customer satisfaction in a fast-paced environment.
• Taking on board feedback, learning and constantly enhancing your skills.
• Turning registered players into loyal members of the gaming community using an effective selling approach.
• Working independently and being trusted to make decisions to improve player satisfaction and team results.
• Excellent German language skills, both written and spoken. (and strong English too)
• You have experience and a passion for dealing with customers.
• You are an excellent multi-tasker.
• You can master new skills quickly.
• A positive attitude.
• A strong communicator as well as an instinctive solution provider.
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