Sales Shift Leader

  • Quad Consultancy
  • Malta
  • Mar 27, 2020
Full time iGaming Jobs Management Jobs Sales Jobs

Job Description

The Client
Our client is an IGaming operator and is currently recruiting for Sales Shift Leader to join their growing team.
Main Duties
  • First Tier Management response responsibility for complaints etc.
  • Meet and exceed sales quotas and enforce call centre procedures to ensure sales targets are met
  • Responsible for shift performance toward targets (Shift /daily/weekly/monthly/quarter targets)
  • Monitor Agents performance, based on call centre procedures
  • Motivate agents to meet individual and team/s targets
  • Lead Distribution and Sales Coaching 
  • Operate & Handle various day to day shift “issues”
  • Train new sales team agent candidates
  • Resolve conflicts among call centre agents 
  • CRM & Other systems Support
  • Previous Managerial experience in Sales Call Centers/Gaming/Telemarketing – an advantage
  • Flexibility is highly important (evening shifts, weekends if necessary, being on call etc.)
  • Target-driven person with proven sales capabilities
  • Self-motivated and goal-oriented with a strong will to succeed
  • Can-do attitude and able to work under pressure & Multitask 
  • Team Player attitude and strong sense of responsibility
  • Native or a very high level  English speaker – required
  • Proficient with Excel and office programs

Candidate must be eligible to work in EU