Dutch Speaking Contact Centre Officer

  • Quad Consultancy
  • Malta
  • Mar 22, 2020
Full time Banking Jobs Customer Service Jobs

Job Description

The Client
Our client, an international, well positioned bank, headquartered in Malta and operating across Europe is now looking to recruit a Dutch Speaking Contact Centre Officer to join their international team in Malta.

Key Responsibilities

  • Answer incoming calls and responding to customer emails and secure messages
  • On board new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Update customer information, checking customer details and accounts through the Bank’s systems
  • Support the bank’s marketing and commercial plan by promoting the bank’s savings and wealth products
  • Other ad-hoc duties

Requirements

  • Excellent verbal and written communication skills in both Dutch and English
  • Good attention to detail
  • Business-oriented and customer-centered attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Previous experience in a customer service role will be considered as an asset
  • Knowledge of banking and financial products will be considered advantageous