Customer Service Officer -Maltese and English speaking

  • Quad Consultancy
  • Malta
  • Mar 22, 2020
Full time Banking Jobs Customer Service Jobs Finance Jobs

Job Description

The Client
Our client, an international, very well positioned bank, headquartered in Malta and operating across Europe is seeking to recruit a Maltese and English Speaking Contact Centre Officer to join their international team in Malta.

Key Responsibilities

  • Answer incoming calls and responding to customer emails and secure messages
  • Onboard new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Update customer information, checking customer details and accounts through the bank’s systems
  • Support the bank’s marketing and commercial plan

Requirements

  • Previous experience in a customer service role will be considered as an asset
  • Excellent verbal and written communication skills in both Maltese and English
  • Good attention to detail
  • Business-oriented and customer-centered attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Knowledge of banking and financial products will be considered advantageous