SPANISH OPERATION MANAGER

  • Magic Mondayz Ltd
  • Melilla, Spain
  • Mar 23, 2020
Full time iGaming Jobs Management Jobs Operations Jobs

Job Description

One of the fastest growing iGaming companies is looking to hire a Spanish Operation manager, the Operation center will be based in either Ceuta or Melilla.

Responsibilities

• Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
• Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities as:

o Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner
o Ensuring customers enquiries are handled in accordance with the company high service standards
o Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity
o Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements

• Monitor the Operation functional KPIs, analyze daily the service delivered to customers and provide periodic reporting to the respective higher management stakeholders

Skills and Capabilities

• Minimum 3-5 years of Operation/Customer Service Management experience in eCommerce / iGaming sectors, working in the Spanish market. High advantage for iGaming Experience.
• Understanding of customer relationship management theory and practice
• Excellent communication skills, written and verbal English and Spanish (Mandatory), highly organized and methodical, with excellent attention to details
• Excellent organizational, management and individual productivity skills
• Ability to function as a self-starter with an emphasis on getting things done
• Must be able to work under pressure in fast paced environment
• Ability to problem solve and adapt to changing business requirements
• Experience in recruitment and training
• Strong interpersonal skills with the ability to build relationships across
Departments and remote offices
• A devoted person that inspires to excel and achieve all goals and objectives
• Extensive knowledge of MS Office tools and past experience with various CRM Tools

Benefits

• Excellent work environment
• Attractive remuneration package depending on experience and qualifications
• Annual Bonus
• Possibilities for internal growth

Salary

Negotiable