German speaking Help Desk Agent

  • Initiate International
  • Pretoria, South Africa
  • Mar 19, 2020
Full time Customer Service Jobs

Job Description

Time for a change? Are you fluent in German? We have an amazing job opportunity available for a German speaking Help Desk Agent in Pretoria, South Africa. A city filled with friendly people and adventure why wouldn’t anybody want to work in this stunning city? Pretoria is situated close to a lot of top attractions and wildlife. When you feel a bit blue, adventure awaits in less than an hour, ranging from tours, river rafting, skydiving and so much more!

Your main duties as the German speaking Help Desk Agent in Pretoria, will be to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Your key job responsibilities as the German speaking Help Desk Agent in Pretoria, South Africa will include:

- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Advise user on appropriate action
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems 

Requirements for this German speaking Help Desk Agent job in Cape Town, South Africa:

- Fluent in German and English
- Bachelors degree preferred
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk support