German speaking Call Centre Customer Support Advisor

  • Initiate International
  • Pretoria, South Africa
  • Mar 19, 2020
Full time Customer Service Jobs

Job Description

Are you fluent in German? We have a job opportunity available for a German speaking Call Centre Customer Support Advisor in Pretoria, South Africa. Our client is famous in the Technological Automotive Industry and is a world-wide known brand. Working in the Administrative Capital of Pretoria is ideal for a quiet, down to earth type of person as the offices are situated in a peaceful area of the city. Keen to know more? Keep reading.

As the German speaking Call Centre Customer Support Advisor in Pretoria, South Africa, your main duties will be to perform a defined range of skilled operations in mostly German and English, you will also be taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.

Your key job responsibilities as the German speaking Call Centre Customer Support Advisor in Pretoria, South Africa will include:

- Receive calls and answer customer email queries
- Work and build relationship in a team consisting of local and international staff members at different locations 
- Work in a customer contact centre environment
- Respond to inbound customer contact
- Conduct outbound customer contact
- Provide excellent quality customer service
- Manage work priorities and professional development
- Manage workplace relationships in a contact centre
- Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again

Requirements for this German speaking Call Centre Customer Support Advisor job in Cape Town, South Africa:

- Fluent in German and English (read, write and speak), on a business level
- Proven successful customer service experience
- Excellent verbal and written communication skills
- Computer literate at least at an intermediate level with experience using Microsoft Office products
- Provide clear, professional and accurate written responses to customers when requested, using standard letters where appropriate and email
- Ability to seek advice or escalate issues when necessary
- Reliability and strong work ethics

Salary

Negotiable