Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Work Responsibilities:

• Be at the forefront of the business, operating via telephone/email to support customers.
• Establish positive engagement with the customers, build relationships and demonstrate fair treatment.
• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans.
• Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans.
• Provide guidance to customers on the availability of free money advice.
• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection.

Knowledge and skills:

• Experience in customer service, contact center experience is desirable.
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
• Service oriented and problem solving mindset.
• Patience and calmness in all situations.
• Ability to work both independently and as a member of a team.
• Desire and energy striving for excellence and quality within the business.
• Italian Native/ Proficient Language skills.