Are you a Customer Retention Manager looking for an exciting new career opportunity within the online sports betting industry? We have the perfect job for you! This leading online sports betting company are looking for you to analyse customer interactions and relationships to ensure high levels of customer satisfaction and retention. If you have a strong understanding of online sports betting, casino games, customer behaviour and a passion for sports, then this is the perfect challenge for you!

Your key job responsibilities as the Customer Retention Manager in Durban will include: 

• Develop and implement a customer retention strategy, aligned to the company’s goals and objectives, to increase customer satisfaction and retention
• Monitor and constantly improve the customer journey to successfully convert, retain and increase customer deposits
• Improve customer retention using a CRM platform
• Monitor and analyse customer feedback and identify opportunities to improve the customer experience
• Develop and maintain a comprehensive knowledge of our products, services, and promotions
• Collaborate with the marketing team to develop and implement targeted customer retention campaigns
• Analyse customer data to identify trends and opportunities for improved retention

Requirements for this Customer Retention Manager job in Durban: 

• Bachelor’s degree/ diploma in business, marketing, or a related field
• Minimum 5 years of experience, with a proven track record, in customer retention management, preferably within the online sports betting and casino industry
• Excellent copywriting skills, highly experienced in using email, SMS and push marketing platforms
• Understanding of gambling products, services, and promotions
• Strong analytical skills with the ability to interpret data and identify trends and opportunities
• Ability to work independently and as part of a team
• Strong attention to detail and organisational skills
• Passion for sports and online betting with a comprehensive knowledge of the gambling industry

If you meet the above requirements for this Customer Retention Manager job in Durban, we would like to hear from you. Please send your CV through to contact@initiateinternational.com. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.