We're hiring an Operations Officer to join Our Client Team. The successful candidate will be responsible for dealing with customer’s requests via email, chat and phone.

Responsibilities

·         Possess a sound knowledge of company products and procedures.

·         Answer incoming calls/emails from new and existing customers relating to products and services.

·         Process customer requests whilst keeping customer account updated with notes.

·         Conduct internal research and investigation to keep customers updated with complex requests.

·         Build strong relationships with customers through listening, understanding their needs and offering solutions.

·         Process customer payment requests.

·         Perform debt collection on outstanding customer loans through outbound calls and follow ups.

·         Perform other operational and admin tasks related to client onboarding, retail deposits and other banking duties.

Requirements

·         Fluent in Dutch and English both written and verbal.

·         Previous experience in a customer service role.

·         Comfortable working with numbers and data inputting.

·         Organised and multi-tasking, able to meet deadlines.

·         Work independently with minimal supervision.

·         Basic knowledge of banking, credit control and factoring.

We offer a competitive salary and benefits package. Apply today if you have the necessary skills and experience!