Possess a sound knowledge of company products and procedures.
Answer incoming calls/emails from new and existing customers relating to products and services.
Process customer requests whilst keeping customer account updated with notes.
Conduct internal research and investigation to keep customers updated with complex requests.
Build strong relationships with customers through listening, understanding their needs and offering solutions.
Process customer payment requests.
Perform debt collection on outstanding customer loans through outbound calls and follow ups.
Perform other operational and admin tasks related to client onboarding, retail deposits and other banking duties.
Fluent in Dutch or Flemish and English both written and verbal.
Previous experience in a customer service role.
Comfortable working with numbers and data inputting.
Organised and multi-tasking, able to meet deadlines.
Work independently with minimal supervision.
Basic knowledge of banking, credit control and factoring.
Positive attitude with a respectful approach
Honest and trustworthy, complaint with regulations and procedures in place.
Eager to continue developing a career within banking.
If interested send me your cv at firstname.lastname@example.org
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.