Customer Operations Representatives

  • SRGEurope
  • Gibraltar
  • Mar 27, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

Customer Operations Representatives (Swedish Speaking) | Competitive salaries on offer alongside a fantastic benefits package & excellent relocation assistance | Leading Online Gaming Company | Gibraltar

Are you a Swedish speaker? Do you have strong communication skills and have worked in a Customer Service role previously?

SRGEurope is looking for native level Swedish speaking candidates for a Customer Operations Representatives role. We are looking for candidates who have a proactive approach, a strong work ethic and an appreciation of the importance of excellent customer service. You will have a flair for influencing people and finding solutions in a fast-paced environment as part of a team in a diverse cultural environment.

Customer Operations Representatives (Swedish) responsibilities:

  • Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.

Customer Operations Representatives (Swedish) skills required:

  • Native level of fluency in Swedish and excellent command of English, both verbal and written.
  • Previous proven Customer Service experience
  • Strong team player, confident and flexible when required.
  • Excellent organisation skills with the ability to meet deadlines.
  • Ability to work independently and as a part of a team in a dynamic and fast moving environment.
  • Willingness to work outside of set business hours - for example evenings and weekends.