Our client in Berlin, one of the world’s leaders of mobility, is looking for Dutch speaking Customer Experience Agents to work remotely from anywhere in Germany.
 
You are the first point of contact for our customers and provide advice on their requests regarding their bookings, rental agreements, complaints, and invoices. In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problems. You will give our customers the best service to increase customer satisfaction and loyalty. You keep calm and focused in a dynamic, fast-paced environment working towards targets. You enjoy working in an international team, and you value exchanging ideas with your colleagues.
 
About you:

• You are fluent in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourself.
• Ideally, you would already have some initial experience in customer service, working in a call centre, sales, restaurants, or generally dealing with customers.
• You are like us: likeable, reliable, dynamic, motivated, and passionate about delivering excellent customer.
• You are an organizational and communicative talent: you find the right words in every situation and deliver them in a positive manner.
• You work independently, are solution and service-orientated and be able to cope with a heavy workload.

What we offer:

• Above-average compensation: Our employees receive above-average compensation + performance-related bonus.
• Permanent contract: You will get a permanent contract and a welcome bonus.
• Allowances: For public holidays, night shift & Sunday work.
• Planning security: 30 days of vacation & regulated working hours with shift plans approx. 3-4 weeks in advance.
• Flexible flexitime account: With a build-up of up to 20 minus hours.
• The best colleagues: Comprehensive onboarding & warm working atmosphere.
• Great employee advantages: for rent, share, ride, car leasing offers as well as discounts with partners for travel, beauty, clothing, etc.
• Development: You want more? We offer further training and promotion opportunities & give you continuous feedback.
• Social & health: program to promote a corporate culture of acceptance, appreciation, and respect, free cybersports courses, and our psychological hotline