Our client in Maastricht is looking for French speaking customer service representative!

The organization

Our client is a well-known German automotive brand. Their Customer Assistance Center is located in Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective customers. Beyond this responsibility, they also steer and further develop the global Customer Contact Centers for After-Sales and Sales. 1400 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

For over 20 years the Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.

Customer Service Benelux department

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of the company. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Requirements

• Native level of French, both written and spoken
• Excellent understanding of customer satisfaction
• Fluency in English (company language)
• 1-year experience in French-speaking customer support (or 2 years working in face-to-face like hotel or restaurant)
• Ability to work in structures, to prioritize, analyze and coordinate your day to day business
• Empathy and negotiation skills
• Strong analytical skills
• Open-minded to a diversity of cultures
• Computer literacy
• Act as our Brand ambassador

We offer

• A job in a multicultural, young, and informal international working environment with interesting conditions, both primary and secondary;
• Salary is € 2355,00 per month (gross) based on 40 hours per week (Monday to Friday)
• Definite contract for 1 year, with the option to permanent contract afterwards
• Extensive initial training of up to 4 months
• A “tailor made” individual development plan
• 200 vacation hours (based on full time employment) that you can use right from the start!
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Pension plan