We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.
Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on…
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrating the overall service/project delivery according to planned scope, budget, and milestones - Supporting in de-escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement
- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Qualifications & Experience
- 3+ years’ experience with multi-national software/IT organizations.
- 3+ years of S/4HANA & HANA database hands on experience is required .
- 2+ years Cloud hands on experience is desirable. Technical Skill Set required to perform dCEM tasks
- Good hands-on experience in SAP Basis area (Architecture, Performance Tuning etc.)
- Good understanding & hands-on experience required in HANA database.
- Knowledge about SAP Upgrade & Migration (OS/DB) process is required.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- C1: Level Fluency in Italian and B2 level of English English:
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
About Nordic Jobs Worldwide
NORDIC JOBS WORLDWIDE
We are professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway and Denmark with businesses from all over the world.
Our ambition is to match the most exciting jobs around the world with candidates from the Nordic region.
Our Candidates apply for jobs because of their unique language or competence. We find the best solutions to suit every client’s needs when it comes to advertising available positions and to build a relationship and visibility to our seeking candidates.
Nordic Jobs Worldwide is a fresh company hungry to become the largest Recruitment agency in the Nordic region that specialize in finding talent with specific Nordic languages. The goal is to become the “go to” agency for Nordic speaking recruitment solutions.
We aspire to be best at what we do and will always find new solutions that attract our clients and candidates.
Nordic Jobs Worldwide currently holds over 30 years of recruitment experience between all its partners and has already become a valuable recruitment extension to many businesses worldwide.
Further to our experience in working with Nordic languages we make most our placements within the commercial sector which includes Customer Service, Sales, IT, Management, Financial, Legal, HR, Marketing, and many more white-collar style positions but give us a job description and person specification and we will use all our resources to fill it.
Tomorrow is a new day!
