Are you a driven and ambitious person who wants to provide high-quality service and create trust with customers? Do you speak fluent Norwegian and want to be part of a fast-growing company? Then we have the perfect position for you!
We are now hiring a Norwegian-speaking Customer Success Representative for our office in Stockholm. We are looking for someone who is driven, committed, and wants to provide the best service for our customers. Axon is an international e-commerce company using technology and innovation to simplify business purchases of promotional products. Our headquarters is in Stockholm, and we are currently active within nine European countries. The company is young, dynamic, and fast-growing, leading the development in the industry.
About the position
As a Customer Success Representative, you will be responding to inbound phone calls, emails, and chats from corporate customers. You will be responsible for your own customer accounts in the Norwegian market, and therefore, you will have a strong influence on the customers overall experience of the company's service level. Your main focus areas will be to provide fantastic customer service and to handle their cases carefully. You will also be responsible for increasing cooperation with existing customers by offering the best service with an intent to build long-lasting relationships. The position has a strong focus on sales through service and upselling. Responsible, problem-solver, and creative are some characteristics that we are looking for in a candidate.
The position is full-time, and the working hours are between 08.30 - 17.00 Mondays to Fridays. The employment will start off with extensive training in order for you to feel comfortable and succeed in your role right away.
Who you are
As a person, you are driven, committed, and ambitious. You need to be client-focused and have a service-minded approach. You are a good communicator, able to build trust, and are responsive to the customer's needs. You also take responsibility and ownership during all stages of a customer case. You must be motivated by working towards clearly set goals and driven by achieving good results.
You will work with Norwegian customers so fluent Norwegian in both speech and writing is required.
It is an advantage if you have an education in a relevant area, such as service management, finance, or sales education.
What we offer
We are professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway and Denmark with businesses from all over the world.
Our ambition is to match the most exciting jobs around the world with candidates from the Nordic region.
Our Candidates apply for jobs because of their unique language or competence. We find the best solutions to suit every client’s needs when it comes to advertising available positions and to build a relationship and visibility to our seeking candidates.
Nordic Jobs Worldwide is a fresh company hungry to become the largest Recruitment agency in the Nordic region that specialize in finding talent with specific Nordic languages. The goal is to become the “go to” agency for Nordic speaking recruitment solutions.
We aspire to be best at what we do and will always find new solutions that attract our clients and candidates.
Nordic Jobs Worldwide currently holds over 30 years of recruitment experience between all its partners and has already become a valuable recruitment extension to many businesses worldwide.
Further to our experience in working with Nordic languages we make most our placements within the commercial sector which includes Customer Service, Sales, IT, Management, Financial, Legal, HR, Marketing, and many more white-collar style positions but give us a job description and person specification and we will use all our resources to fill it.
Tomorrow is a new day!