Are you excited to start your new career in Portugal? This might be just the right opportunity!  We are looking for a Spanish-speaking Customer Support to join our client in beautiful Porto ! 

Essential Functions/Core Responsibilities 

• Achieve specific sales targets and maximizing sale opportunities on each and every call   
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs   
• Maintain broad knowledge of products, pricing, promotions, and procedures   
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)   
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer   
• Prepare complete and accurate work including appropriately notating accounts as required   
• Participate in activities designed to improve customer satisfaction and sales performance   
• Answer billing questions by talking through components of customer accounts

Candidate Profile 

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Offer: 

• Competitive salary  + Private Health Insurance
• Training: 7 weeks – Paid since day one 
• Career within an international company 
• Career progression 
• Modern offices in Porto

Does this sound like your new dream job? Do not hesitate to send us your application, and we will contact you with more information about the process. 

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