We have partnered up with one of the biggest players within the Logistics industry! We are helping them to find strong new team members for their offices in Hamburg, Bremen, and Bremerhaven.

Are you a client-oriented professional with solid logistics and supply chain experience? This might be the opportunity you've been waiting for...

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

We put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions, and collaborating toward a carbon-neutral future for transport and logistics. Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

Key Responsibilities in the role of Customer Experience Agent (Project Logistics department):

• Within shipping and logistics, proactive communication and information flow toward our customers is the key to ensuring transparency
• Proactively monitor all outgoing and incoming cargo for your customers, advising them on our E-solutions and service offers, answering customer requests via email, telephone, or chat
• Finding out-of-the-box solutions that improve the supply chain of your customers
• Take full ownership of the customer experience by managing the end-to-end shipment process, remaining current on changes in local & foreign rules, internal & external procedures, and product developments, and by maintain a solid understanding of the cargo you are transporting via road, rail, or sea
• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs, and drivers to continuously improve cooperation
• Work independently, while also sharing knowledge and best practices with the team
• Be open to change and drive customer experience improvement initiatives

Who we are looking for:

• Someone with a passion for customer service and succeeding as a team
• An empathetic person who is an excellent communicator, relating well to all kinds of people
• Somebody with an interest in digitalization and shaping the digital future of customer experience
• Be open to change and drive customer experience improvement initiatives
• Fluent in German and in English
• You have previous experience in customer service or sales and a background in shipping, logistics, or supply chain.

We Offer:

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace
• You will be working in a team of 8-12 motivated and engaged people with diverse backgrounds who bring a smile to their customers every day
• We have flexible working hours and the possibility to work remotely a few days a week
• Our offices are modern and located close to public transport; you can work from the office in either Hamburg, Bremerhaven or Bremen
• Diverse international career opportunities
• Regular team events to encourage a tight-knit workplace
• Open offices with coffee lounges promoting conversation and teamwork
• A culture valuing and driving collaboration, personal development, and open dialogues
• An attractive compensation package including an annual bonus based on the company’s performance
• Daily fresh fruits and coffee in the office

About Us - Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.  

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.