Are you looking for a new challenge in an innovative company based in the sun? We are looking for professional Swedish and Finnish-speaking service desk agents to join our client in Portugal!

Our client

Their focus on human-centric innovation is impacting the way the world transforms into a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable, and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer groundbreaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Your role:

To join our team in Portugal, we are now recruiting multilingual team members, fluent in Swedish, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience, as well as work closely with your team colleagues to give quality service to our final customer.

You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works.


Requirements:

• Previous experience in the responsibilities described
• Fluency in English and Swedish+Finnish
• Good communication skills and teamwork ability
• Ability to problem solve and think critically
• Customer-oriented
• Key Performance Indicators - Ensure users have a good experience with Service Desk

Perks of working with our client:

• Work-life balance
• Competitive salary
• Life insurance and Private health insurance extensive to family members from the first day of employment
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Several discounts available with our partners
• The chance to get involved in our Social Responsibility program and participate in several initiatives with a focus on wellbeing, diversity, and inclusion
• An IKEA voucher to help you build your own home office