We have an exciting new career opportunity for a Senior Account Manager to join a gaming company in Durban. They are looking for someone who is passionate, self-motivated, and detail-oriented. You will be responsible for successfully developing, maintaining and expanding all key account management activities. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Senior Account Manager in Durban will include:

• Management of a team of account managers and growing the team
• Develop customer relationships that promote retention and loyalty
• Work closely with customers to ensure they are satisfied with the services they receive and to improve areas of dissatisfaction
• Provide technical support to customers with the goal to keep customers satisfied.
• Updating and documenting all activities for new accounts into systems in an accurate and timely manner to track activities for future references with the business’s products
• Executing administrative meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
• Implementing research activities to analyse client feedback and monitoring new and existing project plans and executions for desirable results
• Notifying process problems and challenges to sales and marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively
• Gather feedback from customers, study other customer success programs and analyse customer data to identify the best practices

Requirements for this Senior Account Manager job in Durban:

• Bachelor’s degree in Economics or in Business Management is considered an asset
• Experience in a gaming call centre will be highly advantageous
• Must have experience in the betting and gaming industry
• Fluent in English, additional languages considered extremely valuable.
• Above average proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Self-motivated and ability to exercise independent judgment
• Excellent planning and organisational skills
• Strong drive for results
• Willingness to travel within South Africa, Africa and overseas
• Excellent written and verbal communication skills
• Preference will be afforded to Previously Disadvantaged Individuals

If you meet the above requirements for this Senior Account Manager job in Durban, we would like to hear from you. Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.