Are you interested in relocating to sunny Gibraltar?

If so, we offer a full relocation package to assist you.

To apply for this role, you need to be able to live and work in 

Europe without Visa restrictions.

Are you someone who truly understand how a first-class sportsbook product should feel when put through its paces? Do you naturally get that whilst the ‘’big ticket’’ features need to be tuned to perfection it’s often the ‘’little things’’ that can undermine the customer experience?

Well, we’re on the lookout for a Product Assurance Manager to join the Sportsbook team, to help us ensure that all new features and improvements we deliver are rigorously end-user tested ahead of being placed into our customer’s hands. You’ll also be a key person in helping our Product Team identify issues and improvements to be made in future.

You’ll be working closely with our Product Owners and Managers to build up a comprehensive picture of forthcoming releases, as well as our development teams to complement the QA processes already in place.

You’ll ideally be a sports betting super-user, someone who totally understand the features and functionality that exists in a modern sportsbook and the experiences that we want to generate; and you’ll naturally be able to pinpoint poor journeys, clunky experiences and sub-standard performance.

This role will act as a last line of approval, so your ‘’thumbs up’’ will be critical and will give our Sportsbook team full confidence that our apps, web products and features are in tip-top shape.

If you think you’ve got what it takes and are looking to get started in a busy, product-facing role, this could be the one for you.

Key Responsibilities / Duties:

• To act as the guardian of all sports product from a usability and performance perspective, across all regions and brands (Core, Asia, Germany, ROW)

• To identify, document, report and follow-up on issues, bugs, performance and usability concerns, until they are rectified or handed over to a Product Owner

• To maintain a hawkish view on forthcoming development releases, including weekly web development improvements, monthly releases of our native applications and other releases that can impact on our customers and their use of our products

• You will be expected to have tested critical features on a daily basis, where required, and it will be vital that any major new features that are released will have received your approval ahead of time

• You will be expected to place data and user behavior at the centre of your product assurance framework, via the use of the analytics tool Quantum Metric, which can assist you in identifying user struggles, performance issues and errors to be resolved. Tableau reports will also be a useful resource that can complement and inform the testing process in many areas

• Whilst we would welcome an element of automation within this role, if deemed feasible, we expect the Product Assurance Manager to be a hands-on super user of our sportsbook product and to have an implicit understanding of good and bad customer experiences and journeys

• The manager will be expected to co-ordinate and report on the activity of other remote testers that the company employs in various locations and ensure that their activity and feedback is documented and actioned where required.

Person Specification, Skills, Experience & Qualifications:

• You will need to be a sports betting enthusiast and ideally you would already be very familiar with our sports product, features and design

• Previous experience is a sports-facing role or in a QA role would be an advantage but is not a must-have requirement

• You will need to be an organized individual, capable of using project management tools such as Jira and Confluence to document and follow up on issues that you uncover

• You will need to have excellent teamwork and collaboration skills and be able to traverse various departments in your daily routines

• Whilst there is no requirement for the Product Assurance Manager to have a technical background, some existing knowledge of our technology/platform would be advantageous