Are you a Dutch speaker looking to work with a small-scale company in Sofia, Bulgaria?

Our Client

Our client is a Dutch leader in producing and supplying natural gas, electricity & heat in the Netherlands. With this they provide energy to more than 2 million customers. Eneco also carries out energy trading and is heavily involved in sustainable energy projects. Making sustainability one of their main values of the future. They are planning together with a lot of other energy companies to go for climate neutrality in 2035.

The Role

Customer Support

• Handle all incoming questions and requests via telephone, e-mail or chat regarding:
  • sales
  • invoicing and the dunning process
  • payments 
  • rate changes
• To treat complaints
• To do retention
• To increase clients satisfaction while building & maintaining good relationships

The Ideal Profile

• Native-level Dutch, intermediate English
• Secondary diploma completed
• Experience with MS Office
• Willingness to learn
• Problem solving skills
• Positive attitude

The Offer & Benefits

• Fast recruitment process
• 2 paid breaks per day, plus lunch break
• Initial training program
• Opportunity to grow within the company
• Opportunity to request virtual (home-office) contract after first 6 months of employment
• Strong relocation package and support
• Salary which is above average based on local standards