Have you always dreamed of moving to Paris? This is a fantastic opportunity to live and work in the vibrant capital. As a Customer Care Agent, you will work with your French and Dutch/Flemish language skills to support a well-known car brand!

The Company

Founded in 1987, our client serves more than 550 clients in 15 countries, through a full range of channels via 75 operating centers globally. Their success is thanks to an international management team and a passionate workforce of more than 42,000 employees acting in 23 different languages.

Branding a product means giving a product a face, a personality and a story. As a Customer Care Agent in this particular project it will be providing support for a well-known car brand

The Role

• Treating mostly inbound and outbound calls, emails and live chats from customers 
• Being the main contact of the customer
• Applying operational instructions in order to deliver the best possible level of quality
• Updating the database and managing the communication average time to achieve objectives

The Requirements

• Dutch speaker (professional level) and fluent in English 
• Good knowledge of basic computer tools and specific software
• Mastering techniques of distant customer relationship management: advice, support, care, etc.
• Knowledge of the petrol industry would be an advantage
• Knowledge of the product and the customers’ needs (after training)

The Benefits

• Permanent contract (CDI)
• 36 hours/week between this amplitude: Monday - Friday: 8:00 -20:00 and Saturday (Only 1 per month): 8:00 - 16:00
• Basic salary (1539,45€ gross monthly) + bonus per languages used & spoken (152€) + performance bonus (152€) = around 1600 NET
• 25 days off + 7 days RTT = up to 32 paid holidays
• Private medical insurance, pension, lunch compensation

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