Payments Relationship Manager

  • Eyespy Recruitment
  • Malta
  • Mar 25, 2020
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Job Description


  • Monitoring and reporting on customer activity and overall payment performance (success rates, decline reasons, chargebacks etc.)
  • Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions
  • Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more
  • Write high level Business Requirement documents to build new products and support improvements of existing products
  • Manage all aspects of new product implementation, including feasibility, estimation,design, marketing and communication
  • Relationship management- Manage and maintain ongoing communication with all our payment providers
  • Business development- Research and review competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality
  • Proactively work with a wide range of departments including analysts, reconciliation, B2B, project and others
  • Be an active part of managing the payment strategy and roadmaps for a portfolio of partner payment products
  • Be familiar with reconciliation flow


  • At least 3 years of experience as a product payment manager, payments team member, analyst or relevant experience in an online company
  • Strong team player – positive work relationships
  • Passion for Results – Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet and exceed challenging goals; derive satisfaction from goal achievement and continuous improvement.
  • Communication Skills – English at a high level, including strong verbal expression
  • Proactive, demonstrating autonomy and accountability