Finnish Customer Support agent

  • Eyespy Recruitment
  • Malta
  • Mar 23, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

Our client, a well established online gaming company, based in Malta is looking for a Finnish Customer Support agent. 

 

The role

 

  • Handling all customer related queries via all contact channels (telephone, chat and emails)
  • Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects 
  • Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required 
  • Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
  • Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
  • Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
  • Prepares and analyse statistical reports as required

 

 

Your profile

 

  • Finnish speaker at a native level with fluency in English
  • Excellent communication skills
  • Customer focused
  • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment
  • Willing to work shifts

Salary

Negotiable