Our Client is an exciting new online gaming company based in a nice and spacious office in Amsterdam.
In their rapidly growing team, they are currently looking for motivated Customer Care employee to support their rapidly growing team.
Do you think it's fantastic to help our online players solve complex issues in a pleasant and empathetic way? And if you like to be the eyes and ears of the organization and thus provide input for an even better website experience and service, then this is THE time to go ALL-IN and come work with them.
As a Customer Care Employee you work in a new, strong team and you are the first point of contact for our online players via email, telephone and live chat.
The team works in various services that can be done both from home and the office in consultation.
With your listening ear and empathy, you understand the problems and help our players to solve problems, provide information and play safely and responsibly in an empathetic and fast way.
You can also show your talents when you are involved in projects that contribute to an optimal gaming experience for their online visitor!
Delivering first-class customer support via email, live chat and telephone to their highly demanding customer base
Take responsibility for taking action on day-to-day issues in systems, sites, hardware, procedures, campaigns and products - and escalate appropriately
You communicate with, provide feedback and maintain an excellent relationship with not only the player, but also your colleagues by embracing and supporting the brand culture and team spirit
You work closely and proactively with the other operational teams, such as Fraud Prevention, Responsible Gaming, Marketing and CRM to stay informed about our product range
You will be actively involved in providing input for and implementing improvements to their Customer Care activities, policies and procedures
Assisting your Customer Care manager with various customer support and responsible gaming tasks and projects
Take responsibility to consistently meet your quality and quantity KPIs
You get a deep understanding of our campaigns, promotions and product offerings, including specific features for Casino, Live Casino and Sportsbook
You will have the opportunity to learn and grow at an accelerated pace within a rapidly developing company
You have at least 1+ years of experience in customer service operations in an online environment within the iGaming industry
Fluent oral, written and interpersonal communication skills in Dutch
You are passionate about providing the very best customer service and have a can-do attitude to continuously improve our customer experience
You show a high level of empathy and a caring approach to deliver a first-class customer service
You are reliable and have an excellent eye for details in addition to a great sense of responsibility
You are able to quickly and conveniently work in multiple software systems at the same time in order to quickly understand and solve customer problems.
You have a strong interest in e-gaming, sports or casino and are willing to learn and improve
You are highly motivated and have a flexible attitude towards changing working hours and therefore a willingness to work flexible shift schedules
Excellent team player with the ability to achieve challenging goal
Knowledge of the online gaming market, products and sports or casino is a big plus
Relevant academic degree or qualification
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.