Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced Flemish/French and Turkish speaking Customer Support Agents to support our day-to-day operations.
As a Customer Support Agent you will provide customer support in Flemish and Turkish or French through chat, phone and email and you are a representative outward to our customers.
You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
Furthermore, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
As part of the team you document customer contacts in order to provide a full customer history.
Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.
At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry.
Excellent written and verbal communication skills in Flemish, English and French or Turkish.
Ambitious and able to work well in a multicultural team.
Able to work on shift basis across weekdays and weekends.
Be comfortable working in a fast-paced environment and to work as part of a great team.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.