Our client is looking to expand their RG team and they are looking for a skilled candidate to work together on international markets.
Responsibilities:
Contacting customers to address any Safer Gambling, Affordability, or Financial Crime concerns;
Carry out customer affordability checks. This will involve assessing customers financial positions against the level of spend on our betting platforms;
Deliver outstanding customer service whilst encouraging the use of Safer Gambling tools or seeking Source of Funds (SOF) evidence;
Use judgment and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner;
Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure, and maintain a clearly documented audit trail of decision making;
Handle sensitive information in line with data privacy requirements;
Create and maintain detailed records of information, interactions and actions taken to help establish customer risk profiles;
Understand and develop knowledge of regulatory requirements, and keep up to date with changes;
Review systems, policies and procedures to measure effectiveness;
Cooperate with the team in delivering everyday tasks as well as new, temporary errands.
Requirements:
Good knowledge/experience of UK Responsible Gambling processes;
Background in online gambling industry;
Able to work effectively in a fast-paced environment with shifting priorities;
Keen eye for detail and a natural problem solver;
Excellent written and verbal English;
Confidence in making decisions and recommendations with the ability to succinctly present these to members of the management team;
Ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry;
Experience in handling sensitive, confidential customer information;
Thorough understanding of Safer Gambling and AML policy requirements;
Sound knowledge of Safer Gambling customer tools.
On offer:
Full-time cooperation based on an Employment Agreement or B2B;
Long-term career opportunity in big Gaming Group;
Working on international projects with the best experts from the industry;
A comfortable office with relaxing chill rooms;
Private medical care;
Financing training courses, conferences and events;
Access to the Referral Bonus Program
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
