CUSTOMER SERVICE AGENT – JAPANESE SPEAKING
Close date - 20.08.2021
Malta
Key Responsibilities
Helping internal and external customers,
Contacting other departments when there is an issue to be solved,
Keeping customer request queues as low as possible,
Customer research (bonuses, deposits, transactions, betting slips, documents, bet
calculations),
Handling customer request queues assigned accordingly to workload,
Having a high knowledge of products offered by the company,
Attending team meetings and activities,
Taking over in the absence of the team leader,
Requirements
Proficient level or Japanese and fluent level of English
Level of education - Graduation of high school or post-secondary school
Work Experience - Preferably at least one year in Japan
Strong communication skills;
written & spoken knowledge of Keigo;
knowledge of Internet related software
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
