As a Swedish VIP Support Specialist you will cover all aspects of customer service from operational processes of the VIP programmes to reactivation of lapsed VIPs. You will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments for our client’s in-house brands.
Responsibilities:
Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
Manage the growth of middle and low tier VIP customer data base
Answer VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Build strong customer knowledge and use that to tailor promotions to VIPs and any other customer service needs of VIPs
Support the Account Managers, ensuring a seamless service is provided throughout
Work closely with other departments including Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
Maintain continuous knowledge of VIP Programmes, offers and products whilst also maintaining competitor awareness
Reinforce the VIP service through CRM and promotions across multiple brands or dedicated brand/markets
Requirements:
Fluent level of written and spoken Swedish and English
Previous experience within the online gaming industry - Sales experience will be considered an advantage
Able to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
Able to communicate confidently and articulately well whether it's on e-mail, phone or chat
Able to meet demanding targets on a regular basis in order to reach the high service standards expected
Possess an analytical mind-set and detail oriented
Excellent reporting skills using Word, Excel and PowerPoint
Very well organized
Able to work on own initiative whilst also being able to work closely with other departments
What they offer:
Competitive salary
Relocation package
Comprehensive health insurance
Free lunch daily
Regular team events
A friendly, dynamic work environment - They believe that their employees are their main asset
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
