Our client in Portugal is looking for Italian speakers who speak English to join the Customer Support Agents on project for famous booking traveling platform.

Your job would be able to reply to customers and help them solve their issues on Italian via chat/email/calls.

Our client will give you back the money you pay for the tickets: flights for non-locals (paid after 3 months) – 200EUR, and they will give you each month for 3 months - accommodation allowance of 360 EUR.

We have starting dates in October and November, so you have enough time to relocate.

They have the welcoming department who is going to help you moving to Portugal.

You will get the equipment at your home address in Portugal so you will have everything needed to start the job.

Here are more details:

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• competitive wages
• Paid professional training
• employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our wellness program
• job stability
• Life-long skills and experience
• excellent work culture

work from home