As a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a world-wide known Television network, by assisting Swedish customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
- Receive and handle Swedish speaking customer requests by phone, email and chat
- Function as an ambassador
- Collection and maintenance of customer data
- Clarification of customer inquiries regarding service, subscription, payment and technical requirements
- Work on requests and comments via different channels
- Complete Swedish fluency on a native speaker level
- Experience in customer service, communications or similar roles
- Good knowledge of current social media channels (Facebook, Twitter etc.)
- Passion for community management and digital affinity
- Excellent communication & inter-personal skills
- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
- Highly competitive salary that includes a great signing bonus
- An ambitious company culture, encouraging internal promotions and professional development
- International working environment
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.