Main areas of responsibility:

• Be a critical player in the development of the new Company Credit Card Product from a research, analysis, implementation and day to day operational perspective;
• Be fully responsible of the Company’s relationships with the Card Schemes and Card Production third parties;
• Assist in the management of the relationship of the third party core banking system supplier;
• Work closely with the Project Management team for all related projects;
• Be fully responsibly for adherence with Card Scheme regulations and obligations;
• Work closely with the Bank’s compliance department to ensure adherence with all relevant laws and regulations;
• Assist the COCO in managing and growing the Cards Backoffice Operations function;
• Manage day to day operations including card production and fulfilment, transaction processing, customer support, reconciliations and other product related activities;
• Take full ownership of the existent Prepaid Cards products and systems from an operational perspective;
• Perform analysis and propose improvements to current work practices with a focus on system automation;
• Take ownership of all related documentation including Terms and Conditions, Product Websites, Internal Policies and Procedures, Internal Operational Guides and External User Guides;
• Assist the COCO in communication with all relevant third party providers from contract stages to subsequent technical integration and daily usage;
• Keep adjourned with industry standards especially in relation to Card Products and Card Scheme mandates;
• Report regularly to the COCO on projects status, KPI’s, suggested improvements and specific issues;
• Execute ad hoc tasks as may be requested by the COCO.

Requirement
• Bachelor’s or Master’s degree in Banking, Business or equivalent;
• 5+ years’ experience within a similar banking role;
• Experience with Card Products and VISA / Mastercard;
• Experience with setup and management of a third party core banking system;
• Good Knowledge of KYC, Fraud and AML best practices;
• Exceptional communication and organisation skills;
• Ability to manage multiple tasks in a fast paced, deadline driven environment;
• Ability to manage time and prioritise work;
• Ability to work on own initiative.