Responsibilities:

The L2 Support Specialist position requires a high energy, quick thinking individual who has previously supported clients and stakeholders across several technical domains.
Previous experience in a L2 Support position essential
Data extraction analysis including strong SQL query writing
A passion for problem solving
Excellence in customer service
Experience of the following would be beneficial: C#, Jira.
Excellent attention to detail
Be able to work in a fast-paced work environment
Analytical with a questioning mind and keen interest in technology
Creative thinker and ability to think out of the box
Must be a team player and be able to work within a local team and teams across multiple geography’s
Strong analytical and troubleshooting skills are required
Possess a proven ability to work in cross-site and cross-functional teams and to multitask in an interrupt driven environment.
Requirements
Capability of understanding and contributing to technical solutions and managing paths to resolution
Escalation management
Managing and delivery of multiple issues simultaneously
Supporting the development and delivery of the overall business strategy
Working as part of a key business critical team across multiple geography’s
Take responsibility for ensuring that issues are identified and dealt with to a predefined SLA
Identify opportunities for continuous IT improvement