One of our established iGaming operator clients are looking for a Dutch speaking Customer Support Supervisor to manager their Dutch Customer Service Operations team in Malta!
They are looking to hire someone who has a desire and passion to coach, develop and motivate others. This role will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities too.
You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks within this diverse role.
Responsibilities:
Coach and develop a group of team leaders to ensure delivery of the highest level of customer service
Prepare and undertake coaching and feedback sessions
Create SMART PDPs for team leaders
Assist with escalated issues relating to customers, site and applications
Assist with managerial tasks
Requirements:
Fluent verbal and written communication in Dutch and English
Experience managing a customer support team in an online environment or call centre
Excellent organisation and prioritisation skills
Able to embrace change and lead by example
Passionate and enthusiastic for providing outstanding customer service at all times
Able to problem solve and find solutions efficiently
Competent literacy and numeracy skills
Self-motivated with the ability to work effectively and efficiently under pressure
Must be prepared to work five days a week from seven including weekends
What they offer:
Competitive Salary
An exceptional relocation package
Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent guidance to your team
Development continues throughout the role enabling you to build your career in an innovative team
Health Insurance + Eye Care
Life Assurance
Bonus Schemes
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
