One of our client’s are looking for a Spanish VIP Account Manager to join their team in Malta! You will be responsible for managing the accounts of key VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.
Responsibilities:
Be the main point of contact for VIP clients
Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Coordinate retention calling campaigns including planning, execution and evaluation
Handle customers’ day to day queries and complaints, including out of hours, when necessary, in order to provide the VIP with a personal and tailor-made service
Follow up on specific customer cases and maintain a good relationship with customers
Collect and analyse information and data on customer segments and suggest changes for optimization
Evaluate and report VIP activities and performance on a daily/weekly/monthly basis
Requirements:
Fluent in English and Spanish
Around 1 year in Account Management or Customer Relationship Management dealing with high value VIP clients ideally in the Online Gaming sector
Knowledge of the Mexican market will be advantageous
An excellent understanding of VIP expectations and the need to deliver first-class service
Sales experience will be considered an advantage
Self-confident with the ability to build a good relationship with clients and colleagues
An open, honest, enthusiastic and resilient approach
Possess an analytical mind-set
Excellent reporting skills using Word, Excel and PowerPoint
Very well organized
Able to work on own initiative
What they offer:
Competitive salary
Comprehensive health insurance
Free lunch daily
Regular team events
A friendly, dynamic work environment - They believe that their employees are their main asset
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
