Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! With a relatively low cost but high standard of living, Malta is one of Europe’s bigger iGaming hubs and is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!
About the role:
Greet and communicate with customers in a warm and empathetic fashion
Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
Identify and support players in difficulties they might encounter
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
Provide explanations to customers about products/site/policies
Keep up to date with new information/policies
Build a trusting relationship through accurate answers and a positive vibe
Understand, guide and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity
Update customer account/details with necessary information when needed
A native or fluent Swedish speaker who can also speak/write English fluently
Willingness to work on shifts (24/7)
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in iGaming and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently
Professional development support
Private health insurance and wellness allowance
Free breakfast and lunch
Free transport home for late-night shifts
Birthday leave, additional marriage leave and paternity leave and 5 days transferable sick leave to care for your sick child
Team building activities, monthly get-togethers, party tickets and beach club access
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.