Our client is multiple brand casino operator with office in the heart of Sliema. They are growing their team and are currently looking to hire VIP Account Manager focusing on English speaking customers, including areas like Canada and New Zealand.
Due to current pandemic situation the company is offering their employees remote working environment, but they are looking into going back to the office in few months.
If you are looking for company offering flat structure, family-like atmosphere and close-knit team, this role might be for you.
Responsibilities:
Delivering a high level of VIP service essentially via Phone & email / chats
Constantly monitoring player satisfaction levels
Create added value by identifying and maximizing sales opportunities
Ensuring growth in VIP Revenue
Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue
Ability to think outside the box
Able to make quick and efficient decisions
Creating long term player relationships
Making all our players happy in a fast-paced environment
Welcoming new VIP Players with a personal touch
Strong communicator as well as instinctive solution provider
Taking on board feedback, learning and constantly enhancing your already incredible skills
Ability to prioritize work and make sure that targets are met on a monthly basis
Identifying High Value VIP players & upgrading them to Premium & Prestige VIP
Identifying Brand New VIP players and contacting them immediately
Working independently and being trusted to make decisions to improve player satisfaction and Monthly results
Be an amazing team player every day
Requirements:
You have great English language skills, both spoken and written
Previous experience in a similar position and iGaming background
You have experience and a passion in dealing with customers
Confident and very Pro-Active!
Independent and able to make decisions on the spot – enhancing business values
You thrive at multi-tasking
Master new skills quickly
A super positive attitude over the Phone
About Betting Connections
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
