An awesome position has arisen for someone who is inspired about fintech, enjoys support and service, who thrives in a tech environment. This is a great start in getting to understand the backbone of fintech products, where you'll have great opportunities to excel and further develop!
As a Payments Specialist, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to teammates and customers.
In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as to the company’s Finance, Compliance and Risk teams.
As part of a team, you will be the main contact for handling merchant inquiries, mostly via email
Analyse and escalate reported issues internally to relevant departments
Perform investigation of payment issues and create ad-hoc reports if needed
Proactively follow-up merchants’ queries
Communicate internally and assist other departments with their queries, by closely cooperating with Consumer Support, Account management, AML, Finance or Banking Relations
Communicate with various banks the company cooperates with
Ensure all tasks are performed in line with the current procedures and within internal SLA’s
Maintain, review and improve internal procedures and processes
Contribute to team effort by meeting team and company KPI's
Constantly update yourself about industry trends, internal policies and procedures
Around 1 to 2 years’ experience working in a technical payments role within the iGaming industry, Fintech, Payment provider or a Bank
Good knowledge and understanding of IT troubleshooting in online payments
Experience working with payment methods such as Paypal, Skrill, SEPA etc.
Experience using SQL highly desirable
A can-do attitude and a proactive mindset
Organised and detail oriented
You work well within a team as well as individually
Fluent in English, both verbally and in writing
Open to working shifts, including night shifts
What they offer:
Health insurance and Health Allowance
Free breakfast daily
Various tech gadgets including a new iPhone and unlimited phone contract paid by the company
Friday Drinks and Monthly Team Events/Activities
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.