As a Customer Support Specialist, you will be 1st line support for players wishing to contact the company with regards to various matters which include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. Our client strives to be the best in support and customer care within the industry and they are looking for individuals who possess the same vision.
You will be required to work Night shifts only.
Handle customer queries through Live Chat and email
Escalate cases to relevant departments and follow up on the resolution
Work with multiple back offices, internal tools as well as engage with 3rd party providers to ensure customer queries are answered and/or resolved in a timely and correct manner
Assist customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assist customers with their KYC procedures whilst also working closely with the Risk team on these matters
Work closely with the VIP, Marketing and Risk/Payments department
Credit bonuses & Free spins
Upsell the brands promotions
Actively engage customers
Fluent Swedish and fluent English language skills (written and spoken)
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
What they offer:
Comprehensive health insurance
Regular team events
A friendly, dynamic work environment - They believe that their employees are their main asset
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.