We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities:

• Interact with users via email, phone, and live chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

 
Requirements:

• Native level of German and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

 
On offer:

• Full-time (39 hours/week)
• Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
• Competitive salary + loyalty bonus
• Full relocation package including:
  • Flight ticket
  • Taxi to the airport
  • Taxi from the airport in Spain to your new accommodation
  • PCR test cost compensation
  • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
  • Support with a private Health Insurance
• Continuous training and development program
• Start-up project!
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team