Live Casino Executive

  • Initiate International
  • Venice, Italy
  • Apr 13, 2020
Full time Casino Jobs Executive Jobs iGaming Jobs Live Casino Jobs

Job Description

We have a great job opportunity for a Live Casino Executive to join a large international gaming company in Venice, Italy. You will be responsible for operational areas for Live Casino across all brands! Does this job seem like the perfect challenge for you? Keep reading!

Your key job responsibilities as the Live Casino Executive in Venice, Italy will include:

  • Reviewing Live Casino operational processes and finding optimal solutions for streamlined working
  • Ensuring all third party bonus tools are being optimised and used to their full potential
  • Provide regular and detailed analysis of player activity as directed by the Live Casino Manager
  • Acting as second line support to the Customer Services Team across all brands
  • Including operational escalations, responsible for managing the escalation of issues in a timely and considered manner
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience
  • Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product
  • Interaction with other business areas to provide information, support and assistance as required
  • Working closely with the promotions team to ensure all promotional activity and CRM journey fulfilment is completed to a high standard
  • Assisting with ad-hoc operational tasks for all brands
  • Managing documented daily procedure and tasks for use in training of new starters
  • Assisting with the training and development of new team members

Requirements for this Live Casino Executive job in Venice, Italy:

  • Must have an EU work permit
  • Knowledge of customer servicing and retention strategies
  • Exemplary written and spoken English
  • Ability to work effectively as part of both small teams and larger formal groups
  • Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint
  • Detail focused but able to see the “big picture” and maintain progress
  • Excellent communication, interpersonal skills, time management and organisation skills
  • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation